Privacy Policy

How we collect, use, and protect your information

Last Updated: January 2024

1. Introduction

Beijing Zhigao Fanke Trading Co., Ltd. ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications, websites, and services (collectively, "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, username, password, and profile information
  • Payment Information: Credit card details, billing address, and transaction history (processed securely)
  • Communication: Messages, feedback, support requests, and correspondence with us
  • User Content: Any content you create, upload, or share through our Services

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, device identifiers, and mobile network information
  • Usage Data: Pages viewed, time spent, features used, in-app interactions, and crash logs
  • Location Data: Approximate location based on IP address (exact location only with permission)
  • Cookies & Tracking: Browser cookies, web beacons, pixels, and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties including advertising partners, analytics providers, and social media platforms.

3. How We Use Your Information

We use the collected information for:

  • Providing, improving, and personalizing our Services
  • Creating and maintaining user accounts
  • Processing transactions and sending related information
  • Responding to your inquiries and providing customer support
  • Sending marketing communications and promotional offers (with consent)
  • Analyzing usage patterns to improve user experience
  • Detecting and preventing fraud and security incidents
  • Complying with legal obligations and enforcement of agreements
  • Conducting research and analytics

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data in transit
  • Encrypted storage of sensitive data
  • Secure access controls and authentication
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your information using reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill our legal obligations, and resolve disputes. The retention period varies depending on the type of information and the purposes for which we use it.

6. App Store & Platform Compliance

6.1 Google Play Store

Our applications comply with Google Play Store's privacy and security requirements including:

  • Transparent disclosure of permissions requested
  • Compliance with Google Play Developer Program Policies
  • Protection of user data from unauthorized third parties
  • Secure handling of sensitive and restricted data
  • Compliance with children's privacy protection laws (COPPA)

6.2 Apple App Store

Our applications comply with Apple's App Store Review Guidelines including:

  • Privacy Policy clearly available in the app
  • User consent for data collection and usage
  • Transparency about app tracking features
  • Compliance with App Tracking Transparency (ATT) requirements
  • Age-appropriate content and functionality

7. Third-Party Services

Our Services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Advertising Partners

We work with advertising networks and partners (e.g., Google Ads, Facebook Audience Network) that may collect and use your information for targeted advertising purposes. These partners have their own privacy policies.

8. Monetization Platforms

Our applications support various monetization partners including:

  • Google Ads: For display and video advertising
  • Facebook Audience Network: For social media advertising
  • Unity Ads: For in-game advertising
  • AppLovin: For mobile app monetization
  • IronSource: For app analytics and monetization

9. Children's Privacy (COPPA Compliance)

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information and terminate the child's account.

For applications directed to children, we comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations in other jurisdictions.

10. Your Rights and Choices

10.1 Access and Portability

You have the right to access your personal information and request a portable copy of the data we hold about you.

10.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal data, subject to legal retention requirements.

10.3 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or through your account settings.

10.4 Cookie Management

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can manage cookie preferences through your browser settings.

11. Global Privacy Compliance

Our privacy practices comply with major global privacy regulations:

  • GDPR (EU): General Data Protection Regulation compliance for EU residents
  • CCPA (California): California Consumer Privacy Act compliance
  • PIPL (China): Personal Information Protection Law compliance
  • LGPD (Brazil): Lei Geral de Proteção de Dados compliance
  • POPIA (South Africa): Protection of Personal Information Act compliance

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: support@zhigaotech.com
  • Address: Room 1036, 4th Floor, Building 5, Courtyard 9, Kangzhuang East Road, Fengtai District, Beijing, China
  • Website: www.zhigaotech.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date and, where required, obtaining your consent.